Last updated: 4 November 2026

This privacy policy explains how Little Garden Flower Company (“we”, “us”, “our”) collects, uses, and looks after your personal information when you use our website, place an order, book a workshop, or contact us.

Who we are

Little Garden Flower Company
Email: hello@littlegardenflowers.co.uk
Website: https://littlegardenflowers.co.uk

What information we collect

Depending on how you use our site, we may collect:

• Name, email address, and phone number
• Delivery and billing addresses
• Order details (products, workshops, gift vouchers, delivery dates, messages)
• Payment information (processed securely by our payment provider; we do not store full card details)
• Workshop attendee names and any dietary or allergy information you provide
• Messages you send via contact or enquiry forms
• Newsletter signup details
• Technical data such as IP address, browser type, and pages visited (via cookies and analytics, where permitted)

How we use your information

We use your information to:

• Process and fulfil orders and workshop bookings
• Arrange delivery or collection
• Send order confirmations and important service emails
• Respond to enquiries
• Manage gift vouchers and account-related requests
• Improve our website and services
• Send marketing emails if you have opted in
• Meet legal and accounting requirements

Lawful bases

We process personal data where it is necessary to perform a contract with you (for example, fulfilling an order), where we have a legitimate interest (for example, improving our site or preventing fraud), where we need to comply with a legal obligation, or where you have given consent (for example, optional cookies or marketing emails).

Sharing your information

We may share personal data with trusted service providers who help us run the business, such as:

• Payment processors
• Delivery partners / couriers
• Email and newsletter providers
• Website hosting and technical support providers
• Analytics providers (where you have consented to optional cookies)

We only share what is needed for them to provide their service, and we do not sell your personal data.

Cookies

We use necessary cookies to make the site work. With your permission, we may also use optional cookies to understand how the site is used and improve it. You can change your cookie preferences at any time via the Cookies link in the website footer.

Marketing

If you join our mailing list, we will email you about flowers, workshops, and offers. You can unsubscribe at any time using the link in those emails, or by contacting us.

How long we keep your information

We keep order and customer records for as long as needed to fulfil orders, handle returns or queries, and meet legal/accounting requirements. Contact form messages and marketing preferences are kept only as long as useful for those purposes, or until you ask us to delete them where we can.

Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Ask for data portability in certain circumstances

To exercise these rights, email hello@littlegardenflowers.co.uk. You can also complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Children

Our website is not intended for children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be on this page.

Contact

Questions about this policy or your personal data:
hello@littlegardenflowers.co.uk